Decoding the Art of Branding and Consumer Preference

PT BarnumThe impact of branding products on consumer preference has been debated for as long as there has been the ability to differentiate.  In the 1820s, P.T. Barnum once said, “There’s a sucker born every minute.”  And while there is debate as to whether he really said it, there are studies that prove this theory to be potentially correct.

Brands impact the way consumers perceive products

In a recent study published under creative commons by PLoS ONE, researchers set out to understand the impact of branding on the human mind while consuming a cola type beverage.

Researchers concluded that showing a respondent a brand image, while consuming the beverage, significantly changed their perception of that drink.  In this particular study, three cola products (Coke, Pepsi and River Cola) were mixed.  River Cola acted as the generic brand.  The respondents were served this same mix of colas on every serving, with the Pepsi, Coca Cola and River Coal brands being presented to them on a screen during consumption.

According to the research, both the Pepsi and Coca Cola products alike significantly outperformed the generic River Cola brand for taste and overall enjoyment.  So why is this?

Branding of products has shown to leave a lasting imprint on the human mind

This can have positive and negative effects.  Like in the study cited above, people have certain expectations from branded products and the sight mechanism triggers a sense of pleasure in the brain that actually transcends a similar taste.  Good branding that aligns well with a quality product and reinforces the brand promise is a recipe for success.

The brand kiss of death – blending into the background

So if branding is so important, why have brands like Coca Cola made changes to their logo and tag lines throughout the years?  Why did a successful chain like Starbucks feel like they needed to go through a rebranding that impacted the entire organization from the logo right down to the menu boards and service staff?

The answer is “Impact”.  Well-executed branding is almost always going to fold itself into the background.  As these brands get weaved into the fabric of our daily lives, they lose the impact that they had when the brand was fresh and new.  Brands are always walking the fine-line between making a fresh impact whilst maintaining brand perception and consumer loyalty.  Ongoing testing and data is critical to help brand managers and product specialists alike not only maintain existing brands, but also launch sister products as well.

The consumer deluge and the importance of consumer feedback

Brands surround us everywhere, across all media formats from radio and print to digital and TV.  There has never been a time in history where testing the effectiveness of your brand image, brand story and brand impact has been so crucial.  At Carbonview, we help companies like Armstrong, Keurig and more to keep their branding fresh and impactful.  Contact us today and get the consumer and brand insights you need to stay on top and/or carve out a new niche.

Getting Noticed in the Digital Economy of Noise

Have you ever done a genre based search in the Apple App store or maybe in Google’s Play Store? What do you see? Here is a screen shot from the Business apps listing in the App Store.

business apps

Looks a lot like a logo test to me. The question is who is getting noticed among the crowded space and fits the perceived needs of the consumer? As a market research firm we’re working with companies  on a daily basis to help them better understand what appeals and resonates with their target consumer.

Optimize Across Platforms and Mediums

In todays business environment logo’s and brand images have to play a number of roles. Even more important these images used across social media avatars, packaging design, application logo’s, product design, apparel and more must optimally convey the brand message within the constraints of the platform or medium. For example iTunes requires an image that is 1600×1600 and presents it in 100×100. Twitter needs a logo at 100×100 and Facebook has multiple image sizes as well.  Nike does a good job with it’s swoosh + branding as it fits well across any dimension and medium.

Nike+

Test, Iterate and Optimize

The ability to increase Return On Investment through logo, stimulus and copy testing has never been greater.  Copy testing on the web can be optimized and used in traditional magazine advertisements. Logo’s can be tested against those of competitors to better understand potential purchase impact.

 Consumers Live in a Noisy World – Gain an Edge

Consumer attention is fractured and people are receiving more messages through more media types than any other time in history. Test to ensure your creative is memorable, conveying brand personality and aligning with your unique selling proposition.

Testing Concepts Online – Cost and Data Effective

In the award winning report titled, The Predictive Power of Internet-Based Product Concept Testing by Ely Dahan (Assistant Professor of Management Science in the Marketing group of MIT’s Sloan) and V. Srinivasan (Ernest C. Arbuckle Professor of Marketing and Management Science at the Graduate School of Business, Stanford University) the researchers concluded that virtual prototypes and creative imaging on the Web provide nearly the same results as physical prototypes.

Carbonview Research can offer you the ability to present the needed stimulus and concepts through online channels direct to your target audience for truly actionable insights. Contact us today and gain an edge in your marketing.

Market Research Tech Series Part Three – Optimizing Stimulus – On-Screen Image Size

Welcome back to our multi-part series on clearing up and optimizing stimulus for market research. You can find parts one and two here:

Part One – Clearing up Stimulus : Background

Part Two - Clearing up Stimulus : Translating Images to the Digital Screen

Overview

Now that you (hopefully) have a good grasp of how to translate our images from the real world to the digital screen, now for the details: first and foremost is image size. Everyone wants their image to be as big and clear as possible, but as discussed, not everyone has a $2000 Apple Retina Display.

Available Screen Space

The last section was about the concept of available space – that is, the total amount of space that I have as a programmer to show an image on screen. Let’s take the following example (a screenshot from our ‘Audio/Video’ demo available at Carbonview.com):
rsch_stimulusFrom looking at this image, the fact is that just because someone has a 1024×768 monitor does not mean that the image can be displayed at 1024×768:

  1. The window may not be maximized. In the screenshot above, Internet Explorer was not even maximized, so it was not utilizing my entire screen resolution
  2. The browser itself takes up space. The title bar, menu bar, URL bar, scroll bar all contribute to constraining available space.
  3. The survey layout itself takes up space. Typically there will be some instructions on the page, and usually some UI element and a logo (as in this example).

So, taking all of that into account, my screen size of 1024×768 may only have 800×600 worth of available space to use.

But there is so much whitespace on my monitor! Make it bigger! (Scrolling)

Hopefully you read part 1 of this series, so I will not go into all the details of why that statement is incorrect. What I can do is discuss the negative side effects of just making that image bigger: scrolling.

Scrolling is expected by people today – you are probably doing it right now to read this post. But, you are scrolling vertically. Vertical is what people have come to know, and expect when using the computer. Horizontal scrolling is what must be avoided. Try finding a website that has horizontal scrolling. You will find it almost impossible, because scrolling horizontally is such an anti-paradigm. Your mouse probably has a vertical scroll wheel (sorry mac people) – where is its horizontal scroll wheel?

Conclusion: Optimum [Single] Image Size

It is a fact that every person out there is different. Everyone has a different monitor, all at a different resolution, and no browser windows are the same. So, how can an image get displayed at all?

The answer is to use the concept of lowest common denominator: gather statistics across all of our surveys, and have found that the lowest common screen resolution is 1024×768. On average, a single image of 800×600 will be able to be displayed on 99% of all of our respondent’s screens without scrolling, and is my default response whenever anyone asks ‘What size images do I need to send?’

#Friday_Funday ~ Memorable Ad’s That Bring Utility and Value

Screen Shot 2013-06-07 at 12.54.15 PMOf course we’re all used to seeing pens, pencils, mugs and other tchotchkes dawning a brand name. This advertising while common is likely not particularly innovative, memorable or sharable. On today’s #FundayFriday we’re going to highlight ways brands and their agencies are creating functional advertising that is exactly that.

In IBM’s new People for Smarter Cities campaign they’ve partnered with Ogilvy to come up with some innovative and smart ways to “turn” the ad’s into useful function. Love this!

 

The next one, I’ve written about in a previous post but I thought it would be worth bringing up again. UTEC, a technology focused University in Peru saw declining numbers of student enrollment over the past decade. They decided to create an advertisement that not only brought awareness and boosted enrollment but that was also a destination and service to the locals. See, this area of Peru only sees a half inch of rainfall of year and drought is common. In reaction to this problem UTEC created a billboard that turned the regions high humidity into cold, clean drinking water. Enjoy!

What types of ad’s have you seen that are adding real utility and value?